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How Can We Help You Today?

Immediate answers on payments, vetting, disputes, and platform issues. We're here to ensure your Trifix experience is smooth and secure.

Quick Help Guides

Escrow Security & Payment

Learn how our escrow system works and how to release payments safely.

3 min read

Log a Dispute

Step-by-step guide on initiating mediation and resolving disputes.

5 min read

Artisan Vetting Status

Track verification status and understand the vetting process.

2 min read

USSD Code Coming soon Help

Guide to navigating our USSD menu and using Trifix without internet.

4 min read

Security & Fraud Prevention

Learn how to protect your account and recognize fraud attempts.

4 min read

Frequently Asked Questions

Browse our comprehensive FAQ section for all answers.

10 min read

Need to Talk to a Specialist?

For urgent issues, our team is available 8am-8pm daily.

Emergency Call

Priority support for active disputes.

+234 708 760 5126 Answers in 2 mins

WhatsApp Chat

Best for status updates & general help.

Start Chat Reply in 30 mins

Email Support

For policy questions & formal requests.

support@trifix.ng Reply in 4 hours

Live Chat

Instant support on our website.

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Quick Answers to Common Questions

How do I release payment to an artisan?

To release payment, you need your 4-digit completion code. You can enter it on your dashboard or dial *429*1# on any phone. Never share this code with anyone else.

What happens if I'm not satisfied with the work?

DO NOT release the payment code. Contact our emergency support line immediately. We'll initiate our dispute resolution process, which includes mediation and potential site inspection.

How long does artisan vetting take?

Complete vetting typically takes 3-5 business days. This includes ID verification, skill assessment by an Afri-Guide, and background checks. You can check your status on your artisan dashboard.

Is the USSD code free to use?

Standard network charges apply as with any USSD service, but Trifix does not charge extra for USSD usage. It works on all Nigerian mobile networks.