Trifix Escrow | Your Money is Safe

Transparent Process

How the Escrow Works

Per Section 4 of our User Agreement, the entire process is transparent and secure. Your funds are protected every step of the way by our licensed payment partners.

1

Client Deposit

Client pays the full job amount + a 5% non-refundable Booking Fee (Section 4.4). Funds are held in Escrow by our licensed partners, Paystack and Monnify.

Funds held in regulated CBN-compliant accounts.

2

Artisan Works

The verified Artisan sees the funds are secured and starts work. For multi-day jobs, work is split into pre-defined Milestones (Section 6.4).

Artisan guaranteed payment on completion.

3

Release Code

Upon inspection and approval, the Client provides the secure Release Code (Section 4.3) to authorize payment. This confirms satisfactory completion.

Code sent via SMS, Email, or Dashboard. Never share it early.

4

Funds Release

TriFix instructs our payment partners to release the funds. A 15% Commission is deducted (Section 4.4), and the Artisan receives the balance.

Payment processed by Paystack/Monnify.

CBN-Compliant Partners

All funds are held by our licensed payment processors, Paystack and Monnify, in accordance with Central Bank of Nigeria (CBN) rules and AML/KYC requirements (Section 4.1-4.2). We never touch your money.

Release Code Protection

Payment release requires the Client's unique Release Code, confirming job or Milestone completion (Section 4.3). This ensures funds are only released upon Client satisfaction.

Structured Dispute Resolution

Our dispute process (Section 7) ensures fair outcomes based on Platform evidence. TriFix acts as the initial arbitrator, with decisions final for claims under ₦150,000.

Fair Dispute Resolution Process

Per Section 7 of the User Agreement: Disputes are decided primarily on Platform evidence.

48-Hour Report Window

Step 1

Disputes must be formally logged via the Platform within 48 hours of job completion (Section 7.2). Funds in Escrow are frozen immediately.

Evidence Review

3-5 Days

TriFix reviews Platform evidence (Chat Logs, photos, timestamps). External evidence may be considered at our discretion. Decisions are based on facts.

Binding Resolution & Escalation

Final

Disputes ≤ ₦150,000: TriFix's decision is final (Section 7.1). Disputes > ₦150,000: If mediation fails, escalate to independent mediator in Uyo (costs split equally).

Frequently Asked Questions

How long are funds held in escrow?

Funds are held until the job or Milestone is completed and approved by the Client via the Release Code, or until a dispute is resolved (Section 4.3). Our payment partners, Paystack and Monnify, handle all settlement times.

What happens if I lose my Release Code?

You can retrieve your code from your dashboard or request a resend via SMS/email. If issues persist, contact our support team for assistance with identity verification to authorize release.

What are the fees for using escrow?

As per Section 4.4, Clients pay a non-refundable 5% Booking Fee. Upon successful release, a 15% Commission is deducted from the Artisan's payout. These fees cover platform, payment processing, and dispute resolution services.

Can I cancel a job after payment?

Yes, but the 5% Booking Fee is strictly non-refundable (Section 5.1). If the Artisan cancels, a 5% penalty is deducted from their wallet (Section 5.2). For disputes, refer to our resolution process (Section 7).

The Trifix Escrow Guarantee